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Kimmo Huosionmaa
All of the people have sometimes faced the person, who doesn't even know what the word "customer service" actually means. This kind of person just sits behind the desk and looks at some screens or reads the books, when some customer wants to ask something. When will we start to think, "what kind of person is that, does that person wants to be kicked off the job"? In this kind of things, we must realize, that this person will not do those things the first time of the working career. They are done those things somewhere before, and somebody must give those people an example of that kind of service. In some cases, those people are recognized as the members of some gangs.
And the attitude what those people has is that they can do anything that they want because of their organization is so frightened, that it's members have right to do anything that they want. Sometimes I read the newspapers about the things when some policeman or another kind of person will write threats against some persons. Or this kind of actions is defended by the journalist. Those newspaper stories are full of things, where the gangsters and another kind of gang members are defended with supporting the violence.
Those writers believe, that those actions are not seen by the officials, and they believe, that there will happen nothing if they show everybody, that they are some kind of members of some gangs. In the real world, those writings are very unthinking actions, because if somebody owns illegal guns or deliver the ammunition for illegal purposes, will that bring law enforcement to this person door. This is the thing, what will happen if somebody threats another person in the newspaper.
If we are talking about the gangs and membership in some motorcycle gangs, the membership is not criminalized, but if the person is some kind of "weapon sergeant" or weapon deliver, who will give weapons for illegal actions, will that process too far. If some gang uses collective weapons and keeps some part of the city as some kind of "no-go zone" must the officials do something about it. If we pay taxes, we have right to get protection against the violence.
But when we will return the bad customer service, I sometimes wonder does all cab and bus-drivers in the western relationships with some kind of an MC-clubs if they can't drive their vehicles. I have faced this kind of things all the cities, where I visited, and there were problems with the drivers. Very often they claim that they are "full members of the MC's". And sometimes the reporters write that there will be trouble if somebody mentions about those things.
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