Outsourcing the work doesn’t mean that the work doesn’t exist. It means that the work is transferred to other company. The reason for the outsourcing is sometimes that some company wants an actor, what knows something better than themselves. And that causes sometimes problems at the workplace, because those jobs, what has been just given to micro support are now behind some ticket.
There was a time when the trend was that micro support was outsourced to some other companies because the need to get “nerds out of the house" was what every company in the world should do. The reason for outsourcing was that the company could now transfer those people to other companies and that’s why they would get more effectiveness to their business, what is true if offender of the service works legally and follows the standards.
They forgot, that every company will send a bill for their services. The outsourcing doesn’t mean that services of that kind of companies are free. They always send a bill to their clients. And those contracts are made like all other contracts in the business environment. If those contracts have a time limit, they might become a very expensive to clients, because the offer of the service would not quit service before the deadline. They think that those services are part of their revenue generation model, and that’s why there will become bills until the contract will come to a deadline.
And if the customer doesn’t know that, will the service become quite expensive. The problem of those outsourced services is that those companies bring them own experts to the workplace, and even if there will be some problems with those workers, the customer must realize, that those workers are working for another company. If that company, what replaced company’s own workers works in ICT-sector like micro support, the case looks like this: the customer might give to those people keys to their bank-account, e-mails, and other stuff what is in normal cases confidential
That's why the company what works for that sector should be carefully chosen. If that kind of actor plays the unfair game, the results for the company might be devastating. Should I keep micro support as the company’s own business or should it be outsourced is a question, what sometimes is shown in every company around the world. If outsourcing partner is a strong actor, the result could be a success for the company. But good actors are expensive, and in this kind of question we must say, that is somebody offers cheap service, they might want to steal information or they professional skills are disappointing.
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